{"id":2347,"date":"2026-07-21T16:26:20","date_gmt":"2026-07-21T14:26:20","guid":{"rendered":"https:\/\/www.brightside-travel.com\/?page_id=2347"},"modified":"2026-09-23T12:21:12","modified_gmt":"2026-09-23T10:21:12","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.brightside-travel.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2347\" class=\"elementor elementor-2347\" role=\"main\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bd34749 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bd34749\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-42c72da\" data-id=\"42c72da\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e27987e elementor-widget elementor-widget-html\" data-id=\"e27987e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n\/* ==============================\r\n   BRIGHTSIDE TRAVEL \u2013 FAQ\r\n================================= *\/\r\n\r\n.bt-faq {\r\n    --bt-green: #314123;\r\n    --bt-green-dark: #253419;\r\n    --bt-cream: #f7f5ef;\r\n    --bt-white: #ffffff;\r\n    --bt-text: #22291e;\r\n    --bt-muted: #60685b;\r\n    --bt-border: rgba(49, 65, 35, 0.16);\r\n\r\n    max-width: 1180px;\r\n    margin: 0 auto;\r\n    padding: 90px 24px;\r\n    font-family: inherit;\r\n    color: var(--bt-text);\r\n}\r\n\r\n.bt-faq *,\r\n.bt-faq *::before,\r\n.bt-faq *::after {\r\n    box-sizing: border-box;\r\n}\r\n\r\n\/* En-t\u00eate *\/\r\n\r\n.bt-faq__header {\r\n    max-width: 760px;\r\n    margin: 0 auto 58px;\r\n    text-align: center;\r\n}\r\n\r\n.bt-faq__eyebrow {\r\n    display: inline-block;\r\n    margin-bottom: 16px;\r\n    color: var(--bt-green);\r\n    font-size: 13px;\r\n    font-weight: 700;\r\n    letter-spacing: 0.14em;\r\n    text-transform: uppercase;\r\n}\r\n\r\n.bt-faq__title {\r\n    margin: 0 0 20px;\r\n    color: var(--bt-green-dark);\r\n    font-size: clamp(38px, 5vw, 62px);\r\n    line-height: 1.08;\r\n    font-weight: 700;\r\n    letter-spacing: -0.03em;\r\n}\r\n\r\n.bt-faq__intro {\r\n    margin: 0 auto;\r\n    max-width: 690px;\r\n    color: var(--bt-muted);\r\n    font-size: 18px;\r\n    line-height: 1.7;\r\n}\r\n\r\n\/* Cat\u00e9gories *\/\r\n\r\n.bt-faq__category {\r\n    margin-bottom: 56px;\r\n}\r\n\r\n.bt-faq__category-header {\r\n    display: flex;\r\n    align-items: center;\r\n    gap: 16px;\r\n    margin-bottom: 22px;\r\n}\r\n\r\n.bt-faq__category-number {\r\n    display: 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ease;\r\n}\r\n\r\n.bt-faq__answer-inner {\r\n    padding: 0 26px 26px;\r\n    color: var(--bt-muted);\r\n    font-size: 16px;\r\n    line-height: 1.75;\r\n}\r\n\r\n.bt-faq__answer-inner p {\r\n    margin: 0;\r\n}\r\n\r\n.bt-faq__answer-inner p + p {\r\n    margin-top: 12px;\r\n}\r\n\r\n.bt-faq__item.is-open .bt-faq__answer {\r\n    visibility: visible;\r\n}\r\n\r\n\/* Bloc contact *\/\r\n\r\n.bt-faq__contact {\r\n    position: relative;\r\n    overflow: hidden;\r\n    margin-top: 72px;\r\n    padding: 52px;\r\n    border-radius: 22px;\r\n    background: var(--bt-green);\r\n    color: var(--bt-white);\r\n    text-align: center;\r\n}\r\n\r\n.bt-faq__contact::before,\r\n.bt-faq__contact::after {\r\n    content: \"\";\r\n    position: absolute;\r\n    border: 1px solid rgba(255, 255, 255, 0.14);\r\n    border-radius: 50%;\r\n    pointer-events: none;\r\n}\r\n\r\n.bt-faq__contact::before {\r\n    width: 280px;\r\n    height: 280px;\r\n    top: -160px;\r\n    right: 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0.2s ease,\r\n        box-shadow 0.2s ease;\r\n}\r\n\r\n.bt-faq__contact-button:hover {\r\n    color: var(--bt-green-dark);\r\n    transform: translateY(-2px);\r\n    box-shadow: 0 12px 25px rgba(0, 0, 0, 0.16);\r\n}\r\n\r\n\/* Questions en blanc *\/\r\n.bt-faq__question {\r\n    color: #ffffff !important;\r\n}\r\n\r\n\/* Questions en blanc au survol et au clic *\/\r\n.bt-faq__question:hover,\r\n.bt-faq__question:focus,\r\n.bt-faq__item.is-open .bt-faq__question {\r\n    color: #ffffff !important;\r\n}\r\n\r\n\/* Cartes plus carr\u00e9es *\/\r\n.bt-faq__item {\r\n    border-radius: 6px !important;\r\n}\r\n\r\n\/* Bouton + plus carr\u00e9 *\/\r\n.bt-faq__icon {\r\n    border-radius: 6px !important;\r\n}\r\n\r\n\/* Responsive *\/\r\n\r\n@media (max-width: 767px) {\r\n    .bt-faq {\r\n        padding: 60px 18px;\r\n    }\r\n\r\n    .bt-faq__header {\r\n        margin-bottom: 44px;\r\n    }\r\n\r\n    .bt-faq__category {\r\n        margin-bottom: 44px;\r\n    }\r\n\r\n    .bt-faq__category-header {\r\n        align-items: flex-start;\r\n    }\r\n\r\n    .bt-faq__question {\r\n        min-height: 68px;\r\n        padding: 19px 18px;\r\n        font-size: 16px;\r\n    }\r\n\r\n    .bt-faq__answer-inner {\r\n        padding: 0 18px 22px;\r\n        font-size: 15px;\r\n    }\r\n\r\n    .bt-faq__contact {\r\n        margin-top: 52px;\r\n        padding: 38px 22px;\r\n    }\r\n}\r\n<\/style>\r\n\r\n<section class=\"bt-faq\">\r\n\r\n    <header class=\"bt-faq__header\">\r\n        <span class=\"bt-faq__eyebrow\">Brightside Travel<\/span>\r\n\r\n        <h2 class=\"bt-faq__title\">\r\n            Frequently Asked Questions\r\n        <\/h2>\r\n\r\n        <p class=\"bt-faq__intro\">\r\n            Find answers to the most frequently asked questions about\nplanning your bespoke trip to the UK and Ireland,\nour services, your bookings and your traveller\u2019s portal.\r\n        <\/p>\r\n    <\/header>\r\n\r\n    <!-- CAT\u00c9GORIE 1 -->\r\n\r\n    <section class=\"bt-faq__category\">\r\n        <div class=\"bt-faq__category-header\">\r\n            <span class=\"bt-faq__category-number\">01<\/span>\r\n\r\n            <h2 class=\"bt-faq__category-title\">\r\n                Your journey with Brightside\r\n            <\/h2>\r\n        <\/div>\r\n\r\n        <div class=\"bt-faq__list\">\r\n\r\n            <article class=\"bt-faq__item\">\r\n                <button\r\n                    class=\"bt-faq__question\"\r\n                    type=\"button\"\r\n                    aria-expanded=\"false\"\r\n                >\r\n                    <span>What sort of holidays does Brightside Travel offer?<\/span>\r\n                    <span class=\"bt-faq__icon\" aria-hidden=\"true\"><\/span>\r\n                <\/button>\r\n\r\n                <div class=\"bt-faq__answer\">\r\n                    <div class=\"bt-faq__answer-inner\">\r\n                        <p>\r\n                            Brightside Travel designs bespoke holidays in the\nUnited Kingdom and Ireland for couples, families,\r\n                            small groups, organisations and businesses. We\n organise everything from self-drive tours to\n guided tours, rail journeys, themed holidays\n and incentive programmes.\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/article>\r\n\r\n            <article class=\"bt-faq__item\">\r\n                <button\r\n                    class=\"bt-faq__question\"\r\n                    type=\"button\"\r\n                    aria-expanded=\"false\"\r\n                >\r\n                    <span>What destinations do you offer?<\/span>\r\n                    <span class=\"bt-faq__icon\" aria-hidden=\"true\"><\/span>\r\n                <\/button>\r\n\r\n                <div class=\"bt-faq__answer\">\r\n                    <div class=\"bt-faq__answer-inner\">\r\n                        <p>\r\n                            We organise trips to Scotland, England,\nWales, Northern Ireland and the Republic\nof Ireland. Our local team knows these destinations\nwell and selects itineraries, accommodation and\nexperiences tailored to each trip.\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/article>\r\n\r\n            <article class=\"bt-faq__item\">\r\n                <button\r\n                    class=\"bt-faq__question\"\r\n                    type=\"button\"\r\n                    aria-expanded=\"false\"\r\n                >\r\n                    <span>Are the trips fully customisable?<\/span>\r\n                    <span class=\"bt-faq__icon\" aria-hidden=\"true\"><\/span>\r\n                <\/button>\r\n\r\n                <div class=\"bt-faq__answer\">\r\n                    <div class=\"bt-faq__answer-inner\">\r\n                        <p>\r\n                            Yes. We create each trip according to your dates, budget, pace, and interests. We can adapt the itinerary, accommodations, transportation, visits, and activities before your project is finalized.\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/article>\r\n\r\n            <article class=\"bt-faq__item\">\r\n                <button\r\n                    class=\"bt-faq__question\"\r\n                    type=\"button\"\r\n                    aria-expanded=\"false\"\r\n                >\r\n                    <span>Why use a local agency?<\/span>\r\n                    <span class=\"bt-faq__icon\" aria-hidden=\"true\"><\/span>\r\n                <\/button>\r\n\r\n                <div class=\"bt-faq__answer\">\r\n                    <div class=\"bt-faq__answer-inner\">\r\n                        <p>\r\n                            When you book with Brightside Travel, you\u2019ll\nbenefit from first-hand knowledge of\nthe destinations, carefully selected local partners,\na well-planned itinerary and support before,\nduring and after your trip.\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/article>\r\n\r\n        <\/div>\r\n    <\/section>\r\n\r\n    <!-- CAT\u00c9GORIE 2 -->\r\n\r\n    <section class=\"bt-faq__category\">\r\n        <div class=\"bt-faq__category-header\">\r\n            <span class=\"bt-faq__category-number\">02<\/span>\r\n\r\n            <h2 class=\"bt-faq__category-title\">\r\n                Quotes and bookings\r\n            <\/h2>\r\n        <\/div>\r\n\r\n        <div class=\"bt-faq__list\">\r\n\r\n            <article class=\"bt-faq__item\">\r\n                <button\r\n                    class=\"bt-faq__question\"\r\n                    type=\"button\"\r\n                    aria-expanded=\"false\"\r\n                >\r\n                    <span>How do I request a quote?<\/span>\r\n                    <span class=\"bt-faq__icon\" aria-hidden=\"true\"><\/span>\r\n                <\/button>\r\n\r\n                <div class=\"bt-faq__answer\">\r\n                    <div class=\"bt-faq__answer-inner\">\r\n                        <p>\r\n                            You can fill in our quote request form\nby providing your dates, the number of travellers,\nyour preferred destination, your requirements and your budget.\nA member of our team will then get in touch with\nyou to discuss your plans in more detail.\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/article>\r\n\r\n            <article class=\"bt-faq__item\">\r\n                <button\r\n                    class=\"bt-faq__question\"\r\n                    type=\"button\"\r\n                    aria-expanded=\"false\"\r\n                >\r\n                    <span>How long does it take to receive a quote?<\/span>\r\n                    <span class=\"bt-faq__icon\" aria-hidden=\"true\"><\/span>\r\n                <\/button>\r\n\r\n                <div class=\"bt-faq__answer\">\r\n                    <div class=\"bt-faq__answer-inner\">\r\n                        <p>\r\n                            The turnaround time depends on the complexity of the trip, the\nperiod requested and the availability checks\nrequired. Our team will usually get back to\nyou within a few days with an initial proposal\nor a request for further information.\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/article>\r\n\r\n            <article class=\"bt-faq__item\">\r\n                <button\r\n                    class=\"bt-faq__question\"\r\n                    type=\"button\"\r\n                    aria-expanded=\"false\"\r\n                >\r\n                    <span>How long is my quote valid for?<\/span>\r\n                    <span class=\"bt-faq__icon\" aria-hidden=\"true\"><\/span>\r\n                <\/button>\r\n\r\n                <div class=\"bt-faq__answer\">\r\n                    <div class=\"bt-faq__answer-inner\">\r\n                        <p>\r\n                            Your offer indicates its validity period. As prices and availability for accommodation, transport, and activities can change rapidly, we recommend confirming your trip within the stated timeframe.\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/article>\r\n\r\n            <article class=\"bt-faq__item\">\r\n                <button\r\n                    class=\"bt-faq__question\"\r\n                    type=\"button\"\r\n                    aria-expanded=\"false\"\r\n                >\r\n                    <span>What is included in the price of my trip?<\/span>\r\n                    <span class=\"bt-faq__icon\" aria-hidden=\"true\"><\/span>\r\n                <\/button>\r\n\r\n                <div class=\"bt-faq__answer\">\r\n                    <div class=\"bt-faq__answer-inner\">\r\n                        <p>\r\n                            Your quote details the included services: accommodation, car rental, transfers, transportation, tours, activities, guides, and other booked services. It also specifies the services not included.\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/article>\r\n\r\n            <article class=\"bt-faq__item\">\r\n                <button\r\n                    class=\"bt-faq__question\"\r\n                    type=\"button\"\r\n                    aria-expanded=\"false\"\r\n                >\r\n                    <span>How do I confirm my booking?<\/span>\r\n                    <span class=\"bt-faq__icon\" aria-hidden=\"true\"><\/span>\r\n                <\/button>\r\n\r\n                <div class=\"bt-faq__answer\">\r\n                    <div class=\"bt-faq__answer-inner\">\r\n                        <p>\r\n                            Your booking is confirmed once you have accepted the\nquote, agreed to our terms and conditions, and\npaid the required deposit. You will then receive\na confirmation, along with details of the next steps\nin preparing for your stay.\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/article>\r\n\r\n        <\/div>\r\n    <\/section>\r\n\r\n    <!-- CAT\u00c9GORIE 3 -->\r\n\r\n    <section class=\"bt-faq__category\">\r\n        <div class=\"bt-faq__category-header\">\r\n            <span class=\"bt-faq__category-number\">03<\/span>\r\n\r\n            <h2 class=\"bt-faq__category-title\">\r\n                Payments and changes\r\n            <\/h2>\r\n        <\/div>\r\n\r\n        <div class=\"bt-faq__list\">\r\n\r\n            <article class=\"bt-faq__item\">\r\n                <button\r\n                    class=\"bt-faq__question\"\r\n                    type=\"button\"\r\n                    aria-expanded=\"false\"\r\n                >\r\n                    <span>How can I pay for my trip?<\/span>\r\n                    <span class=\"bt-faq__icon\" aria-hidden=\"true\"><\/span>\r\n                <\/button>\r\n\r\n                <div class=\"bt-faq__answer\">\r\n                    <div class=\"bt-faq__answer-inner\">\r\n                        <p>\r\n                            Payment details are set out on your quote and\nin your traveller\u2019s portal. Depending on your booking, you\ncan pay the deposit and then the balance online, or\nuse the payment method specified by our team.\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/article>\r\n\r\n            <article class=\"bt-faq__item\">\r\n                <button\r\n                    class=\"bt-faq__question\"\r\n                    type=\"button\"\r\n                    aria-expanded=\"false\"\r\n                >\r\n                    <span>Can I pay for my trip in instalments?<\/span>\r\n                    <span class=\"bt-faq__icon\" aria-hidden=\"true\"><\/span>\r\n                <\/button>\r\n\r\n                <div class=\"bt-faq__answer\">\r\n                    <div class=\"bt-faq__answer-inner\">\r\n                        <p>\r\n                            A deposit is usually required upon confirmation, and the balance must be paid before departure according to the agreed payment schedule. We can consider special arrangements depending on the amount and date of the reservation.\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/article>\r\n\r\n            <article class=\"bt-faq__item\">\r\n                <button\r\n                    class=\"bt-faq__question\"\r\n                    type=\"button\"\r\n                    aria-expanded=\"false\"\r\n                >\r\n                    <span>Can I change my booking after it has been confirmed?<\/span>\r\n                    <span class=\"bt-faq__icon\" aria-hidden=\"true\"><\/span>\r\n                <\/button>\r\n\r\n                <div class=\"bt-faq__answer\">\r\n                    <div class=\"bt-faq__answer-inner\">\r\n                        <p>\r\n                            We do our best to accommodate requests\nfor changes. However, these are subject\nto availability, our partners\u2019 terms and conditions,\nand any additional charges that may apply.\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/article>\r\n\r\n            <article class=\"bt-faq__item\">\r\n                <button\r\n                    class=\"bt-faq__question\"\r\n                    type=\"button\"\r\n                    aria-expanded=\"false\"\r\n                >\r\n                    <span>What are the cancellation terms?<\/span>\r\n                    <span class=\"bt-faq__icon\" aria-hidden=\"true\"><\/span>\r\n                <\/button>\r\n\r\n                <div class=\"bt-faq__answer\">\r\n                    <div class=\"bt-faq__answer-inner\">\r\n                        <p>\r\n                            The cancellation terms and any applicable fees\nare set out in our\nterms and conditions of sale and in the documents relating to your\nbooking. We recommend that you take out\nsuitable travel insurance.\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/article>\r\n\r\n        <\/div>\r\n    <\/section>\r\n\r\n    <!-- CAT\u00c9GORIE 4 -->\r\n\r\n    <section class=\"bt-faq__category\">\r\n        <div class=\"bt-faq__category-header\">\r\n            <span class=\"bt-faq__category-number\">04<\/span>\r\n\r\n            <h2 class=\"bt-faq__category-title\">\r\n                Traveller area\r\n            <\/h2>\r\n        <\/div>\r\n\r\n        <div class=\"bt-faq__list\">\r\n\r\n            <article class=\"bt-faq__item\">\r\n                <button\r\n                    class=\"bt-faq__question\"\r\n                    type=\"button\"\r\n                    aria-expanded=\"false\"\r\n                >\r\n                    <span>How do I access my passenger portal?<\/span>\r\n                    <span class=\"bt-faq__icon\" aria-hidden=\"true\"><\/span>\r\n                <\/button>\r\n\r\n                <div class=\"bt-faq__answer\">\r\n                    <div class=\"bt-faq__answer-inner\">\r\n                        <p>\r\n                            Click on the \u00abCustomer Area\u00bb button at the top\n of the website. Then log in using the email address\n and password associated with your account.\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/article>\r\n\r\n            <article class=\"bt-faq__item\">\r\n                <button\r\n                    class=\"bt-faq__question\"\r\n                    type=\"button\"\r\n                    aria-expanded=\"false\"\r\n                >\r\n                    <span>What can I find in my passenger portal?<\/span>\r\n                    <span class=\"bt-faq__icon\" aria-hidden=\"true\"><\/span>\r\n                <\/button>\r\n\r\n                <div class=\"bt-faq__answer\">\r\n                    <div class=\"bt-faq__answer-inner\">\r\n                        <p>\r\n                            Your passenger portal brings together all the information\nrelating to your trip: quotes, bookings, payments,\ndocuments, travel diary and practical information,\ndepending on the status of your booking.\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/article>\r\n\r\n            <article class=\"bt-faq__item\">\r\n                <button\r\n                    class=\"bt-faq__question\"\r\n                    type=\"button\"\r\n                    aria-expanded=\"false\"\r\n                >\r\n                    <span>I\u2019ve forgotten my password \u2013 what should I do?<\/span>\r\n                    <span class=\"bt-faq__icon\" aria-hidden=\"true\"><\/span>\r\n                <\/button>\r\n\r\n                <div class=\"bt-faq__answer\">\r\n                    <div class=\"bt-faq__answer-inner\">\r\n                        <p>\r\n                            On the login page, click on \u00abForgotten\n your password?\u00bb. You\u2019ll receive an email allowing you to\n set a new password. Remember to check your\n spam folder if the email doesn\u2019t appear in\n your inbox.\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/article>\r\n\r\n            <article class=\"bt-faq__item\">\r\n                <button\r\n                    class=\"bt-faq__question\"\r\n                    type=\"button\"\r\n                    aria-expanded=\"false\"\r\n                >\r\n                    <span>Is my personal information secure?<\/span>\r\n                    <span class=\"bt-faq__icon\" aria-hidden=\"true\"><\/span>\r\n                <\/button>\r\n\r\n                <div class=\"bt-faq__answer\">\r\n                    <div class=\"bt-faq__answer-inner\">\r\n                        <p>\r\n                            We take data privacy and security\nvery seriously. The information we collect is\nused to manage your account, your enquiries and your\nbookings in accordance with our\nprivacy policy.\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/article>\r\n\r\n        <\/div>\r\n    <\/section>\r\n\r\n    <!-- CAT\u00c9GORIE 5 -->\r\n\r\n    <section class=\"bt-faq__category\">\r\n        <div class=\"bt-faq__category-header\">\r\n            <span class=\"bt-faq__category-number\">05<\/span>\r\n\r\n            <h2 class=\"bt-faq__category-title\">\r\n                During your stay\r\n            <\/h2>\r\n        <\/div>\r\n\r\n        <div class=\"bt-faq__list\">\r\n\r\n            <article class=\"bt-faq__item\">\r\n                <button\r\n                    class=\"bt-faq__question\"\r\n                    type=\"button\"\r\n                    aria-expanded=\"false\"\r\n                >\r\n                    <span>What documents will I receive before I set off?<\/span>\r\n                    <span class=\"bt-faq__icon\" aria-hidden=\"true\"><\/span>\r\n                <\/button>\r\n\r\n                <div class=\"bt-faq__answer\">\r\n                    <div class=\"bt-faq__answer-inner\">\r\n                        <p>\r\n                            Depending on your trip, you will receive booking confirmations, service details, practical information, and your travel itinerary. We will send you these documents before departure; they may also be available in your traveler account.\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/article>\r\n\r\n            <article class=\"bt-faq__item\">\r\n                <button\r\n                    class=\"bt-faq__question\"\r\n                    type=\"button\"\r\n                    aria-expanded=\"false\"\r\n                >\r\n                    <span>How can I contact Brightside Travel whilst I\u2019m travelling?<\/span>\r\n                    <span class=\"bt-faq__icon\" aria-hidden=\"true\"><\/span>\r\n                <\/button>\r\n\r\n                <div class=\"bt-faq__answer\">\r\n                    <div class=\"bt-faq__answer-inner\">\r\n                        <p>\r\n                            The contact details and assistance arrangements applicable\nto your stay are set out in your travel documents.\nShould you require assistance, our local team will guide you\ntowards the most suitable solution.\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/article>\r\n\r\n            <article class=\"bt-faq__item\">\r\n                <button\r\n                    class=\"bt-faq__question\"\r\n                    type=\"button\"\r\n                    aria-expanded=\"false\"\r\n                >\r\n                    <span>What should I do if I have a problem with a service?<\/span>\r\n                    <span class=\"bt-faq__icon\" aria-hidden=\"true\"><\/span>\r\n                <\/button>\r\n\r\n                <div class=\"bt-faq__answer\">\r\n                    <div class=\"bt-faq__answer-inner\">\r\n                        <p>\r\n                            Please contact the relevant service provider and\nour team as soon as possible using the contact details provided\nin your documents. The sooner we are informed, the\nmore effectively we can assist you during your\nstay.\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/article>\r\n\r\n        <\/div>\r\n    <\/section>\r\n\r\n    <!-- CONTACT -->\r\n\r\n    <section class=\"bt-faq__contact\">\r\n        <div class=\"bt-faq__contact-content\">\r\n            <h2 class=\"bt-faq__contact-title\">\r\n                Haven\u2019t found the answer you\u2019re looking for?\r\n            <\/h2>\r\n\r\n            <p class=\"bt-faq__contact-text\">\r\n                Our local team is on hand to answer your\nquestions and help you plan your\nnext trip to the UK or Ireland.\r\n            <\/p>\r\n\r\n            <a\r\n                class=\"bt-faq__contact-button\"\r\n                href=\"\/en\/contact\/\"\r\n            >\r\n                Contact our team\r\n            <\/a>\r\n        <\/div>\r\n    <\/section>\r\n\r\n<\/section>\r\n\r\n<script>\r\ndocument.addEventListener(\"DOMContentLoaded\", function () {\r\n    const faqItems = document.querySelectorAll(\".bt-faq__item\");\r\n\r\n    faqItems.forEach(function (item) {\r\n        const button = item.querySelector(\".bt-faq__question\");\r\n        const answer = item.querySelector(\".bt-faq__answer\");\r\n\r\n        button.addEventListener(\"click\", function () {\r\n            const isOpen = item.classList.contains(\"is-open\");\r\n\r\n            faqItems.forEach(function (otherItem) {\r\n                const otherButton = otherItem.querySelector(\".bt-faq__question\");\r\n                const otherAnswer = otherItem.querySelector(\".bt-faq__answer\");\r\n\r\n                otherItem.classList.remove(\"is-open\");\r\n                otherButton.setAttribute(\"aria-expanded\", \"false\");\r\n                otherAnswer.style.maxHeight = null;\r\n            });\r\n\r\n            if (!isOpen) {\r\n                item.classList.add(\"is-open\");\r\n                button.setAttribute(\"aria-expanded\", \"true\");\r\n                answer.style.maxHeight = answer.scrollHeight + \"px\";\r\n            }\r\n        });\r\n    });\r\n\r\n    window.addEventListener(\"resize\", function () {\r\n        const openAnswer = document.querySelector(\r\n            \".bt-faq__item.is-open .bt-faq__answer\"\r\n        );\r\n\r\n        if (openAnswer) {\r\n            openAnswer.style.maxHeight = openAnswer.scrollHeight + \"px\";\r\n        }\r\n    });\r\n});\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Brightside Travel Questions fr\u00e9quentes Retrouvez les r\u00e9ponses aux principales questions concernant la pr\u00e9paration de votre voyage sur mesure au Royaume-Uni et en Irlande, nos services, vos r\u00e9servations et votre espace voyageur. 01 Votre voyage avec Brightside Quels types de voyages propose Brightside Travel ? Brightside Travel con\u00e7oit des voyages sur mesure au Royaume-Uni et en [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2347","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Voyage sur mesure au Royaume-Uni et en Irlande : la FAQ<\/title>\n<meta name=\"description\" content=\"Voyage sur mesure au Royaume-Uni et en Irlande : nos r\u00e9ponses sur l\u2019agence, le devis, la r\u00e9servation, le paiement et l\u2019aide sur place.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.brightside-travel.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta 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