Brightside Travel designs bespoke holidays in the United Kingdom and Ireland for couples, families, small groups, organisations and businesses. We organise everything from self-drive tours to guided tours, rail journeys, themed holidays and incentive programmes.

We organise trips to Scotland, England, Wales, Northern Ireland and the Republic of Ireland. Our local team knows these destinations well and selects itineraries, accommodation and experiences tailored to each trip.

Yes. Every trip is tailored to your dates, your budget, your pace and your interests. The itinerary, accommodation, transport, sightseeing and activities can be adjusted before the final confirmation of your trip.

When you book with Brightside Travel, you’ll benefit from first-hand knowledge of the destinations, carefully selected local partners, a well-planned itinerary and support before, during and after your trip.

You can fill in our quote request form by providing your dates, the number of travellers, your preferred destination, your requirements and your budget. A member of our team will then get in touch with you to discuss your plans in more detail.

The turnaround time depends on the complexity of the trip, the period requested and the availability checks required. Our team will usually get back to you within a few days with an initial proposal or a request for further information.

The validity period is stated on your quote. As prices and availability for accommodation, transport and activities can change rapidly, we recommend that you confirm your trip within the timeframe specified.

The services included are set out in your quote: accommodation, car hire, transfers, transport, tours, activities, guides and any other services booked. Services not included are also specified.

Your booking is confirmed once you have accepted the quote, agreed to our terms and conditions, and paid the required deposit. You will then receive a confirmation, along with details of the next steps in preparing for your stay.

Payment details are set out on your quote and in your traveller’s portal. Depending on your booking, you can pay the deposit and then the balance online, or use the payment method specified by our team.

A deposit is usually required at the time of confirmation, and the balance must then be paid before departure in accordance with the payment schedule provided. Specific terms and conditions may be considered depending on the amount and the date of booking.

We do our best to accommodate requests for changes. However, these are subject to availability, our partners’ terms and conditions, and any additional charges that may apply.

The cancellation terms and any applicable fees are set out in our terms and conditions of sale and in the documents relating to your booking. We recommend that you take out suitable travel insurance.

Click on the «Customer Area» button at the top of the website. Then log in using the email address and password associated with your account.

Your passenger portal brings together all the information relating to your trip: quotes, bookings, payments, documents, travel diary and practical information, depending on the status of your booking.

On the login page, click on «Forgotten your password?». You’ll receive an email allowing you to set a new password. Remember to check your spam folder if the email doesn’t appear in your inbox.

We take data privacy and security very seriously. The information we collect is used to manage your account, your enquiries and your bookings in accordance with our privacy policy.

Depending on your trip, you will receive, amongst other things, booking confirmations, details of the services included, practical information and your travel guide. These documents will be sent to you before departure and will also be available in your traveller’s portal.

The contact details and assistance arrangements applicable to your stay are set out in your travel documents. Should you require assistance, our local team will guide you towards the most suitable solution.

Please contact the relevant service provider and our team as soon as possible using the contact details provided in your documents. The sooner we are informed, the more effectively we can assist you during your stay.